Privacy Policy

1. Introduction

Platinum Construction LLC respects your privacy and is committed to protecting the personal information you choose to share with us. This Privacy Policy applies to information collected through our website, contact forms, quote request forms, phone calls, emails, text communications, social media messages, and other business communications.

By using this website or submitting information to Platinum Construction LLC, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not submit personal information through this website.

2. Information We May Collect

We may collect personal information that you voluntarily provide when you request a quote, contact us, submit a form, schedule a consultation, ask a question, or communicate with our team.

• Name, phone number, email address, and mailing address.
• Project city, property location, and service area information.
• Project details, service requests, photos, notes, measurements, or descriptions you submit.
• Communication history, including calls, emails, text messages, and form submissions.
• Billing, invoice, payment, or project-related information when needed to complete a service.
• Website usage data, browser type, device information, IP address, pages visited, and general interaction data.

3. How We Collect Information

We may collect personal data directly from you when you complete a website form, call us, email us, text us, communicate through social media, request a quote, approve a project, or provide project information to our team.

We may also collect limited technical information automatically through website tools, analytics tools, cookies, tracking pixels, browser settings, embedded forms, or similar technologies used to understand website performance and improve our marketing.

4. How We Use Your Information

Platinum Construction LLC uses personal information for business and service-related purposes connected to customer communication, quote requests, project planning, scheduling, and customer support.

• To respond to quote requests, questions, and service inquiries.
• To review project details and determine service availability.
• To call, email, text, or otherwise communicate about your project request.
• To prepare estimates, proposals, invoices, agreements, and project documentation.
• To schedule appointments, site visits, consultations, and service work.
• To complete approved construction, concrete, fencing, patio, foundation, retaining wall, patio cover, deck, or related service work.
• To improve our website, customer experience, marketing, and business operations.
• To protect our business, prevent fraud, enforce agreements, and comply with legal obligations.

5. Communications by Phone, Email, and Text

When you provide your contact information, you agree that Platinum Construction LLC may contact you about your inquiry, quote request, project details, appointment scheduling, service follow-up, customer support, or related business matters.

Message frequency may vary depending on your request and project status. Standard message and data rates may apply for text messages. You may request that we stop sending non-essential communications by contacting us directly.

6. Cookies, Analytics, and Website Tracking

Our website may use cookies, tracking pixels, analytics tools, embedded forms, advertising tools, or similar technologies to help us understand how visitors use the website, improve performance, measure marketing results, and provide a better user experience.

You may be able to adjust your browser settings to block or delete cookies. Some website features may not function properly if cookies are disabled.

7. How We Share Information

Platinum Construction LLC does not sell personal information for money. We may share information only when reasonably necessary for business operations, customer service, project work, legal compliance, or website functionality.

• With employees, contractors, subcontractors, or project team members who need the information to review or complete your request.
• With service providers that help operate our website, forms, scheduling tools, CRM, email, phone systems, analytics, advertising, payment processing, or business software.
• With suppliers, vendors, inspectors, or project-related partners when needed for materials, scheduling, estimates, or approved work.
• When required by law, regulation, court order, legal process, or government request.
• When needed to protect our rights, property, business operations, customers, or others.

8. Third-Party Tools and Websites

Our website may include links, maps, embedded forms, review widgets, social media links, scheduling tools, payment tools, or other third-party services. These third-party platforms may collect information according to their own privacy policies.

Platinum Construction LLC is not responsible for the privacy practices, content, security, or policies of third-party websites or platforms. We encourage you to review their privacy policies before providing information.

9. How We Protect Information

We use reasonable administrative, technical, and organizational safeguards to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, email, text message, or electronic storage system can be guaranteed to be completely secure. By using this website or communicating electronically, you understand that information is shared at your own risk.

10. How Long We Keep Information

We may keep personal information for as long as reasonably necessary to respond to your inquiry, provide services, maintain project records, comply with legal obligations, resolve disputes, enforce agreements, support accounting records, and operate our business.

Retention periods may vary depending on the type of information, project status, legal requirements, warranty records, accounting needs, and business purposes.

11. Your Privacy Choices

Depending on where you live and the laws that apply, you may have certain rights related to your personal information. These rights may include the ability to request access, correction, deletion, a copy of your information, or information about how your data is used or shared.

• You may contact us to request access to personal information we maintain about you.
• You may ask us to correct inaccurate contact or project information.
• You may ask us to delete personal information, subject to legal, contractual, accounting, warranty, or business record requirements.
• You may request that we stop sending non-essential marketing communications.
• You may adjust browser settings to limit cookies or tracking technologies.

12. Oregon Privacy Rights

If applicable law provides Oregon residents with privacy rights related to personal data, Platinum Construction LLC will review and respond to privacy requests as required by law. These rights may depend on the type of information involved, the reason it was collected, our business size, applicable exemptions, and other legal requirements.

To submit a privacy-related request, please contact us using the contact information listed at the bottom of this policy. We may need to verify your identity before completing certain requests.

13. Children’s Privacy

This website is intended for adults and property owners or authorized representatives seeking construction-related services. We do not knowingly collect personal information from children under the age of 13.

If you believe a child has submitted personal information through this website, please contact us so we can review and delete the information if appropriate.

14. Photos, Reviews, and Project Content

With permission or as allowed by an agreement, Platinum Construction LLC may use project photos, completed work images, reviews, testimonials, or general project descriptions for business, portfolio, website, social media, advertising, or marketing purposes.

We will not intentionally publish sensitive personal information such as private contact details in public marketing materials. If you have a concern about a photo, review, or project reference, please contact us.

15. Data Accuracy

You are responsible for providing accurate contact information, project details, property information, and any updates needed for us to respond properly to your request. Platinum Construction LLC is not responsible for delays or communication issues caused by inaccurate or outdated information provided by the customer.

16. Do Not Track and Browser Signals

Some browsers or devices may send “Do Not Track” or similar privacy signals. Because standards for these signals may vary, our website may not respond to every signal automatically unless required by applicable law.

Where legally required and technically feasible, we will review applicable opt-out preference signals in accordance with relevant privacy laws.

17. Changes to This Privacy Policy

Platinum Construction LLC may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the website after updates means you acknowledge the revised Privacy Policy.

18. Contact Information

If you have questions about this Privacy Policy, want to update your information, or want to submit a privacy-related request, please contact Platinum Construction LLC using the information below.